Tag Archives: Technology

The Professional Journey and Accomplishments of Robert Deignan

Robert Deignan, since graduating from Purdue University in 1995, has been a leader in the technical customer service industry. While at Purdue, he received a Bachelor’s of Science in Organizational Leadership, and has gone on to establish two different companies, Fanlink Inc, and his current firm ATS Digital Services.

Robert Deignan noticed an increasing need in thousands of businesses for competent and high-performing customer service agents, both over the phone and through remote screen-sharing. Using his education and experience, he joined iS3 Inc as Executive Vice President in 2002. iS3 Inc is a software company that develops digital security solutions for different companies, and also provides customer support concerning the security systems for these companies.

Now with extensive experience in digital security, Mr. Deignan co-founded ATS Digital Services in 2011, and now serves as the CEO for the firm. Recently, ATS has been noted as the first call center certified by AppEsteem, a company founded by cybersecurity veterans from Microsoft. AppEsteem, based on input from government regulations, security firms, consumer groups, and others, certifies third party apps and related services. AppEsteem states that for too long, too many customers have been subjected to subpar customer service experiences, especially in call centers. However, ATS Digital Services has met all 39 criteria to become certified as a provider of premium support services to consumer software applications.

However, Robert Deignan is not just interested in cybersecurity and customer service, he is also an avid angler and has competed in multiple fishing tournaments. In 2016, Robert participated in and won the 79th annual Silver Sailfish Derby along with his team, Team Liquid.

Robert Deignan has been a successful businessman and entrepreneur since his days in Purdue University, and has now founded multiple companies, including the premier call center and customer service firm, ATS Digital Services. With his focus on providing the best customer service in the digital realm, he hopes to continue to expand his business and make sure customers are getting the best technical support possible.

http://thecoastalstar.com/profiles/blogs/on-the-water-team-liquid-snags-last-minute-catch-to-win-79th-sail

Facebook Privacy Issues: The Monopolies Identified by Shervin Pishevar Affect more than Economic Growth

Shervin Pishevar identifies Facebook as one of the 5 monopolies stifling economic growth. All are US companies. America has been considered the land of opportunity. Unfortunately, the world changed to where a few corporations exert significant control over its resources. Opportunities still exist, but global monopolies threaten the future of opportunity. Shervin Pishevar recognizes this.

Facebook is a true behemoth. Only such a large corporation could have crossed privacy lines with such magnitude as to echo throughout the world. Both the US and Europe are examining Facebook’s handling of private information.

The influence of monopolies extend beyond their business operations. This a primary reason why they have, at least, a certain amount of social responsibility. Facebook’s lackadaisical attitude toward sharing private information is more significant than most people consider. If not properly dealt with, it could set a precedent that finds Twitter and other social media platforms dismissing the rights of individuals who trust their information to these entities.

Since these social media giants influence global culture, privacy infringement could spread quickly. It is unknown what the lack of privacy and ownership of personal information would mean for the world, but there is a historical context to draw from. The United States Constitution acknowledges how important privacy is to a free economy. The nation grew strong, in part, because of this liberty. If the right to privacy and private property were suddenly revoked, there would be an uproar on a global scale.

The abysmal handling of private information by Facebook did not reach the level that Shervin Pishevar warns of. At least not yet. Social media is a global phenomenon. Its impact on modern culture is as integral as any pattern of behavior in existence today. Monopolistic influence on social media is a very important issue, even when privacy is protected. Similar to advertising on television, it has the potential to shape the thoughts of the masses. Social media platforms are supposed to empower individuals who have experiences to share. However, as Shervin Pishevar points out, a few in charge of this system can contradict the original intent.

http://www.businessinsider.sg/shervin-pishevar-strange-21-hour-tweet-storm-2018-2/