Robert Deignan, since graduating from Purdue University in 1995, has been a leader in the technical customer service industry. While at Purdue, he received a Bachelor’s of Science in Organizational Leadership, and has gone on to establish two different companies, Fanlink Inc, and his current firm, Inbound Call Experts (ICE) llc, now known as ATS Digital Services.
Robert Deignan noticed an increasing need in thousands of businesses for competent and high-performing customer service agents, both over the phone and through remote screen-sharing. Using his education and experience, he joined iS3 Inc as Executive Vice President in 2002. iS3 Inc is a software company that develops digital security solutions for different companies, and also provides customer support concerning the security systems for these companies.
Now with extensive experience in digital security, Mr. Deignan co-founded ATS Digital Services in 2011, and now serves as the CEO for the firm. Recently, ATS has been noted as the first call center certified by AppEsteem, a company founded by cybersecurity veterans from Microsoft. AppEsteem, based on input from government regulations, security firms, consumer groups, and others, certifies third party apps and related services. AppEsteem states that for too long, too many customers have been subjected to subpar customer service experiences, especially in call centers. However, ATS Digital Services has met all 39 criteria to become certified as a provider of premium support services to consumer software applications.
However, Robert Deignan is not just interested in cybersecurity and customer service, he is also an avid angler and has competed in multiple fishing tournaments. In 2016, Robert participated in and won the 79th annual Silver Sailfish Derby along with his team, Team Liquid.
Robert Deignan has been a successful businessman and entrepreneur since his days in Purdue University, and has now founded multiple companies, including the premier call center and customer service firm, ATS Digital Services. With his focus on providing the best customer service in the digital realm, he hopes to continue to expand his business and make sure customers are getting the best technical support possible.