Ever since he assumed charge as CEO Securus in 2008, he has made the company move forward with steadfast focus on both improving its services and performance. He was able to do this well on account of his stellar professional background and proven leadership qualities. Smith holds an associate’s degree from the Rochester Institute of Technology, a bachelor’s degree in engineering from the State University of New York, Buffalo as well as an MBA from the Simon School, part of University of Rochester.
His work experience includes stints at Global Crossing, North America, Midwest Telephone Operations, Network Plant operations and Eschelon Telecom Inc., at very senior positions. This provided him with quite a diverse exposure to the workings of companies that deployed an array of cutting edge technologies. Read more on PRNewsWire.com.
Under his stewardship Securus has spent as much as $600 million toward the acquisition as well as development of hundreds of safety, security and efficiency enhancing products. In order for the company to reap the benefits of this sizeable investment Smith went ahead and hired a senior executive to oversee the sales of the expanded products and services portfolio.
Smith’s position as CEO of Securus is one of great responsibility, for it involves his having to oversee operations that pertain to providing a wide range of products and services to over 1,000,000 inmates, as well as 2,600 correction, law enforcement and public safety agencies across North America. Among the services provided by Rick Smith Securus are included crucial ones like emergency report, incident management, biometric analysis, public information, investigation and inmate self-service.
Smith became Chairman of Securus in 2009 and under his watch the company has provide stiff competition to their principal business rival, Global Tel Link. His strategy to take them on is to vastly increase the bouquet of products and services offered by it. Additionally its own call center ensures that the level of customer service provided by them is light years ahead that of their competition.
That apart, Securus under Rick Smith’s guidance has paid special attention to the training of field technicians. Additionally he was also instrumental in establishing the world’s biggest VOIP Corrections Calling Platform. It really is quite a gratifying thing that a thorough professional and man of integrity like Smith works for a company that provides products and services in such a crucial part of the nation’s administration.
The fact that he brings his stellar education background and years of first rate work experience to his jon can only augur well for the company and indeed the industry. If the progress made by Securus under his watch is anything to go by, then hiring Smith was one of the best decisions they ever took. Going forward one can expect Smith to guide his company to ever greater heights of achievement.