The current CEO of Papa John’s, Steve Ritchie, has recently released an article addressing their customers and their employees. In it, he expresses his company’s and his own deep care for those who make business possible.
To Ritchie, customers are more than a demographic to be marketed for. Employees are more than those of a lower position. These groups of people are the foundations of any successful business, something which Ritchie acknowledges and expressed gratitude toward in full.
Steve Ritchie also thanks the support Papa John’s restaurants have made to support their local communities, raising money for schools and charities all around the country. These individual acts of altruism, Ritchie asserts, are proof of the exceptional care his business consistently carries for the communities around them.
While he experienced interactions with managers who have had difficult times pertaining to customer relations, Ritchie is optimistic for a brighter future. Steve Ritchie Papa Johns believes the whole of his company shares this view. From his interactions with employees and managers, those who work for Papa John’s are fully committed to improving the quality of Papa John’s. According to Courier Journal, he humbly denies that the company is built solely off of himself. Representing his corporation, Ritchie asserts, is not merely those in its high ranks, but every single one of their employees: pizza makers, deliverers, and all.
Purpose, passion, and commitment lie at the heart of Papa John’s (@PapaJohns) intent. Steve Ritchie, as their representative, finds it necessary to convey these same principles in his own everyday life. While feedback has been up-and-down in recent times for their business, Ritchie is certain that this will only lead to further improvement. He holds a deep value for customer and employee feedback, and he states that the only way to move past their difficult time is to listen to the voices of their people.