The CEO (Chief Operating Officer) of Papa John’s Pizza, has been on the apology trail of late after an offensive comment attributed to the founder has been making the rounds. Feeling the need to put on a better face, Steve Ritchie Papa Johns is busy telling the world he is sorry. The offensive comment does not in any way represent the views or the values of the company. Papa John’s Pizza is not about one person. It is about the collection of corporate and franchise team members around the world. It is about the Papa John’s in the communities who provide employment opportunities to those who work hard to make and deliver a better product.
According to nrn.com, believing the company has to deliver action and not just words of hopeful atonement. Steve Ritchie is bringing in the expertise to audit and analyze the culture of the company, as well as the diversity and level of inclusion. The exercise will identify the weakness, as well as the strengths of the company and allow the company to set goals with a clearer focus. The management of the company will be talking to franchise owners and employees and gather their feedback and dust of the path to moving forward with a mission that is positive.
The company wants to be held accountable for its actions past and present as they work to regain the trust of its fan and customers. Steve Ritchie has reiterated many times the company is in business because of the patrons that continually support their business. He knows it will take time to regain the trust of their supporters, but Steve Ritchie and the company is in it for the long haul and will continue to always do better.
Steve Ritchie in his apology to their supporters and fans demonstrated true empathy to all those who were offended and those who took exception to the negativity. He wants everyone to understand beyond a shadow of a doubt what was said by the founder does not represent the values and morals of the company and that type of behavior will not be tolerated from any franchise owner or employee.
Web link: https://www.linkedin.com/in/stritchie